Contact The Digital Ink | Web Design & Development

Have questions about your website project? We’ve got clear, straight-talking answers,

Plus, easy ways to get in touch.

Frequently Asked Questions

Are there any hidden charges?

No hidden costs—the price quoted is the price you pay for your selected package. Additional charges only apply if you request changes outside the original scope (e.g., extra pages, full redesigns of an existing site, or custom functionality not included in your initial agreement). These will always be discussed and quoted in advance.

I already own a domain from another provider—can I use it?

Absolutely. We can either transfer your domain to our hosting platform or configure it to point to your new website. Please note: SSL certificates and branded email addresses for externally registered domains will need to be arranged through your current provider (we include these as standard for domains registered with us).

Why is payment required upfront?

Our upfront payment model ensures we can invest fully in your project from day one. It covers essential pre-build costs (like licensed themes, domain registration, and initial tools) and secures dedicated time for your build. This allows us to focus on delivering quality and passion without administrative delays—with full transparency on exactly what your investment covers.

What if I don’t have content for my website?

No problem—content creation is included as standard with all our packages. We’ll develop custom visuals (logos, images, flyers), write tailored copy aligned with your brand voice, and ensure every element is optimized for both humans and search engines. If you have existing content, we’ll refine and enhance it for maximum impact.

Can you integrate social media into my website?

Yes—we integrate all major social platforms (Facebook, Instagram, LinkedIn, etc.) tailored to your business needs. This includes features like:

• Social feed embeds to showcase your latest updates

• Direct contact buttons for Facebook Messenger and WhatsApp

• Share buttons to help your audience spread your content

Why should I trust you with my website?

Trust is at the heart of everything we do. The majority of our work comes from personal recommendations, and our Digital Ink Standard ensures every project is built with integrity, expertise, and long-term value in mind.

We’re committed to delivering a website that meets your goals—and we’ll work with you through revisions to get it right.

How long will my website take to build?

• Standard packages (e.g., 3-page website): ~14 business days from receiving all project details

• Larger sites (e-commerce, multi-page portals): Timelines are scaled to complexity (we’ll provide a clear quote upfront)

• Preview access: You’ll be able to view your site online and provide feedback from day 3 of the build process

Are there any hidden charges?

No hidden costs—the price quoted is the price you pay for your selected package.

Additional charges only apply if you request changes outside the original scope (e.g., extra pages, full redesigns of an existing site, or custom functionality not included in your initial agreement).

These will always be discussed and quoted in advance.

Will my website be visible on Google and other search engines?

Yes—SEO is built into every build. We use the latest tools and best practices to ensure your site is indexed and optimized for search engines, including:

• Google Search Console setup and verification

• Meta tag optimization and structured data markup

• Mobile-first design (a key ranking factor)

• Fast loading speeds and clean code

The Digital Ink, 3 page proffesional website

Do you offer discounts?

We don’t offer discounts on standard individual website projects—this ensures we maintain consistent quality standards for every client.

However, we run a limited Startup New Business Package each year at a discounted rate. Availability is restricted to a small number of businesses annually, and eligibility is based on your business model, mission, and growth potential.

We prioritise startups that align with our values of resilience and building lasting digital legacies. Get in touch to check current availability and see if your business qualifies.