Refund & Returns Policy

The Digital Ink / Pete Ashton
Last updated: February 16, 2026

REFUND & RETURNS POLICY

1. CANCELLATION RIGHTS (COOLING-OFF PERIOD)

• For all online orders, you have the right to cancel within 14 days of placing your order (the “cooling-off period”) for a full refund.

• If we have already started work on your order within the 14-day period, a pro-rated refund will be given based on the proportion of work completed. We will provide a breakdown of work done before processing the refund.

• To cancel your order, contact us at tech@peteashton.co.uk with your order details.

2. REFUNDS FOR FAULTY OR UNSATISFACTORY SERVICES

• If we fail to deliver services as agreed (e.g., work is faulty, does not meet the description on our website, or does not achieve the agreed outcomes), you are entitled to either a full refund or free rework of the service.

• To claim a refund for faulty services, you must contact us at tech@peteashton.co.uk within 30 days of service completion, providing details of the issue and any relevant evidence.

• We will review your claim within 5 working days and notify you of our decision.

3. NON-REFUNDABLE SERVICES

The following services are non-refundable once completed unless faulty or misdescribed:

• Personalised services (e.g., custom website design, tailored social media content, author website builds).

• Services cancelled more than 14 days after ordering, where work is complete or in advanced stages.

• Services where you have approved the final work and signed off on delivery.

4. REFUND PROCESS

• Approved refunds will be processed within 14 working days using the same payment method you used to place your order.

• No administration or processing fees will be deducted from your refund.

• If you paid via bank transfer, we will require your bank details to process the refund.

5. DISPUTES

If you disagree with our decision on a refund, please contact us at tech@peteashton.co.uk to discuss the issue. If we cannot resolve it amicably, you may refer the matter to the UK’s Small Claims Court or a relevant alternative dispute resolution service.

WEBSITE POLICIES

All policies below apply to the use of https://peteashton.co.uk and services provided by Pete Ashton trading as The Digital Ink. For queries about any policy, contact tech@peteashton.co.uk.

• PRIVACY POLICY
Explains how we collect, use, and protect your personal data.

• COOKIE POLICY
Details the cookies we use and how to manage your preferences.

• TERMS & CONDITIONS
Sets out the rules for using our website and services.

• REFUND & RETURNS POLICY
Information about cancelling orders and claiming refunds.

• DISCLAIMER
Limits our liability and clarifies the purpose of information on our site.

• ONLINE SAFETY COMPLIANCE
Our commitment to keeping our site and services safe under UK law.

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At The Digital Ink / Pete Ashton, our website policies are a fundamental part of how we operate – they’re not just legal requirements, but a clear commitment to transparency and protecting everyone who visits our site or uses our services.

Rooted in UK law (including the GDPR, Data Protection Act, and Online Safety Act), these policies exist to set out exactly how we handle personal data, use cookies, deliver services, and resolve issues like refunds.

For our customers and viewers, this means you can trust that your information is kept secure, you have full control over how we use your data, and you know exactly where you stand if you need to cancel an order or have questions about our work.

Whether you’re browsing our services, ordering a package, or sharing details to build your author website or social presence, our policies ensure fairness, clarity, and protection for you every step of the way.